Megan Pulliam, Ellie Mae’s VP of Business Development and Eric Kujala, Capsilon’s Director of Strategic Partnerships will discuss how originators and correspondent lenders can leverage technology integrations to enhance the loan officer experience to recruit and retain top Loan Officer and Account Executive talent.
High levels of customer satisfaction are what Loan Officers and Account Executives take into consideration when making the decision who they do business with. According to STRATMOR* (STRATMOR Insights, Seven Commandments for achieving customer satisfaction), customer satisfaction drops in score almost 30% (95-77), if asked for a document already provided. High levels of customer satisfaction are what Loan Officers and Account Executives take into consideration when making the decision who they do business with.
Bringing customers faster to the closing table is key when recruiting and retaining top salespeople. This webinar will describe using the example of how Ellie Mae and Capsilon have partnered to achieve just this goal for their customers.
Footnote
*STRATMOR Insights, Seven Commandments for achieving customer satisfaction
NOTE: This is replay of a previously recorded HousingWire Webinar.
Cost: $0.00
Publisher: HousingWire
Original Webinar Date: March 20, 2019
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