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The Customer Experience: It Actually Is Rocket Science

Lending By Talia Quigley / September 26, 2019
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Mortgage borrower expectation levels are inching up to mirror those from other consumer markets. As the pursuit of “real-time” communication is becoming increasingly important, how are lenders responding to these trends?

The real estate tax team at CoreLogic interacts with over 22,000 taxing authorities and facilitates over $130B in property tax payments each year. Accurate and timely communications are crucial to ensure optimal performance and delivering the right information at the right time is the new norm.

Join us for a discussion to hear how today’s mortgage companies are employing best practices to determine the frequency, volume and format of borrower communications.

What you will learn:
– Learn why creating a technology-fueled back-office is necessary for scalability and staff efficiency.
– See how you can effectively implement and use automation to improve your mortgage process and reduce loan processing costs.
– Get insight into how Capsilon digital mortgage solutions are evolving the back-office of Home Point Financial

NOTE: This is replay of a previously recorded HousingWire Webinar.

Cost: $0.00

Publisher: HousingWire

Original Webinar Date: September 12, 2019

Watch an on-demand replay:


Tags: Webinar

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